Terms of Service

The agreement between you and The Look.

Last updated: May 2026

These Terms of Service (“Terms”) govern your use of the The Look mobile application (“the App”) and any related services we provide. By installing, accessing, or using the App, you agree to these Terms. If you don't agree, please don't use the App.

1. Acceptance of Terms

These Terms form a binding agreement between you and Blakzero Oy (“we,” “us”), the operator of The Look. You must be at least 13 years old (or 16 in the EU/UK, or the minimum age required by your jurisdiction) to use the App. By using the App, you represent that you meet this requirement.

2. License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on any Apple-branded device that you own or control, in accordance with the Apple Media Services Terms and Conditions and Apple's Usage Rules.

You may not: (a) reverse engineer, decompile, or disassemble the App, except to the extent that applicable law expressly permits; (b) sublicense, lease, sell, or redistribute the App or any portion of it; (c) remove proprietary notices; or (d) use the App in any way that violates these Terms or applicable law.

3. Subscription, billing, and renewal

Pricing tiers

The Look offers three subscription plans, all billed weekly through your Apple ID:

• Basic — $6.99 per week, 20 generations per week
• Pro — $12.99 per week, 50 generations per week
• Ultra — $34.99 per week, 200 generations per week

Prices are in U.S. dollars. Local currency conversion and pricing in other regions are determined by Apple at the time of purchase.

Auto-renewal

Subscriptions automatically renew at the end of each weekly period unless you cancel at least 24 hours before the end of the current period. Your Apple ID will be charged for renewal within 24 hours prior to the end of the current period at the then-current price.

How to cancel

You can manage and cancel your subscription anytime in your Apple ID account settings: Settings → [your name] → Subscriptions on iOS. Cancellation takes effect at the end of the current billing period; no refund is issued for the unused portion of the current period.

Refunds

Apple handles all subscription billing. Refund requests must be directed to Apple via reportaproblem.apple.com. We cannot issue refunds directly.

Price changes

We reserve the right to change subscription prices. Apple will notify you of price changes per its policies, and your continued use of the subscription after such notice constitutes acceptance of the new price.

4. Acceptable use

By using the App, you agree NOT to:

• Upload images of other people without their consent;
• Upload images of minors;
• Use the App to harass, defame, or impersonate any person;
• Attempt to bypass subscription tier limits or rate limits;
• Use automated tools, scripts, or bots with the App;
• Reverse-engineer the Application or related backend systems;
• Use the App for any illegal purpose;
• Upload images that infringe any third party's intellectual property rights.

We reserve the right to suspend or terminate accounts that violate these rules, including but not limited to forfeiting any remaining time on a paid subscription.

5. Generated content

The App uses third-party image-generation services to render your try-on results. Generated images may contain artifacts, inaccuracies, or imperfections inherent to the technology. Results are illustrative — they are not guaranteed to be exact reproductions of how a real product would look on you.

You retain ownership of photos you upload. You grant us a limited, transient license to send those photos to processing partners solely to generate your requested result. Generated images are yours to use for personal, non-commercial purposes; commercial redistribution requires our written permission.

6. Intellectual property

The App, including all content, features, design, code, trademarks, and brand elements (collectively, the “Service IP”), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right in the Service IP except the limited license described above.

7. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

9. Apple's role (required clauses)

The following clauses are required by Apple's developer terms:

• Acknowledgement. You acknowledge that these Terms are between you and us, not Apple, and that we (not Apple) are responsible for the App and its content.
• Scope of license. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms.
• Maintenance and support. We are solely responsible for providing any maintenance and support services with respect to the App as specified in these Terms or as required by applicable law. Apple has no obligation to furnish maintenance or support.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• Product claims. You acknowledge that we, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including (but not limited to) product liability claims, regulatory non-compliance claims, and consumer protection claims.
• Intellectual property rights. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, we (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country; and (b) you are not on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. You acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

10. Changes to the App or Terms

We may modify the App, including features and pricing tiers, at any time. We may also update these Terms from time to time; material changes will be indicated by an updated “Last updated” date. Continued use of the App after such changes constitutes acceptance.

11. Termination

We may suspend or terminate your access to the App at any time for violation of these Terms. You may stop using the App at any time by uninstalling it. Termination does not entitle you to a refund of any prepaid subscription fees, except as required by applicable law.

12. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the App will be resolved by the courts of Finland. Nothing in this section limits any consumer rights you have under applicable law that cannot be waived by contract.

13. Contact

Questions about these Terms? Reach us at support@thelookstudio.app.